VNOM Order Processing

Complete workflow for processing customer orders from PDF forms through order creation and customer response.

Overview

This skill orchestrates the complete order processing workflow:

1. Extract order data from PDF
2. Validate customer and items
3. Check stock availability
4. Apply segment-based discounts
5. Create orders in VNOM
6. Check reorder status
7. Generate customer response email

Workflow

Step 1: Extract Order Data from PDF

When user uploads a PDF order form, read the PDF extraction skill:

view references/pdf-order-extraction.md

This extracts customer details and order items from the PDF.

Step 2: Validate Data

After extraction, read the validation skill:

view references/order-validation.md

This validates customer exists and all items are found in VNOM. If validation fails, stop processing and explain the error clearly.

Step 3: Check Stock Availability

After successful validation, read the stock checking skill:

view references/stock-availability.md

This checks if sufficient stock exists and applies exception rules for Education segment.

Step 4: Apply Discounts

After confirming stock availability, read the discount policy skill:

view references/discount-policy.md

This determines the discount based on customer segment.

Step 5: Create Orders

Use the VNOM MCP create_order function with:

• customer_id (from validation)
• item_id (from validation)
• order_quantity (from PDF or adjusted by stock exceptions)
• discount (from discount policy)

Create one order per item in the order form.

Step 6: Check Reorder Status

After creating all orders, read the reorder check skill:

view references/reorder-check.md

This identifies if any items now need restocking.

Step 7: Generate Response Email

Finally, read the response generation skill:

view references/response-generation.md

This creates a professional email response for the customer.

Error Handling

If any step fails:

• Stop processing immediately
• Clearly communicate the error to the user
• Provide specific details about what failed and why
• Do not proceed to subsequent steps

Expected User Interaction

User uploads PDF and says something like:

• "Process this order"
• "Can you handle this order form?"
• "New order from customer"

The skill handles the complete workflow automatically.